In House Training

We provide a variety of in house training for all employees. We are an accredited training centre for REHIS, ILM, and SQA and we are also a satellite centre for Alcohol Focus Scotland/ City & Guilds.

Courses on offer:

Certificate for Scottish Licence Holders (On Licence)

Certificate for Staff Working in Scottish Licensed Premises (On Licence)

REHIS ~ Elementary Food Hygiene

ILM ~ Award in First Line Management

We also provide training for Customer Service, Training for trainers, EPOS, Disciplinary & Recruitment, Maxim and Quantum.

Management Development

To assist Carlton in improving existing business we provide a variety of development opportunities including:

Structure for Manager – Planning, Delegation and control

Promotions – Creative, Profit, Generating

Marketing – Planning, Stage presence, Communication

Catering & Bar facilities – Legislation, Quality control, Promotions

Gaming Machines – Session times, Interval, Staff Levels

CashCard Bingo – Caller, Timings, Extraction rates

Resources – Gaming machines/ CashCard Bingo, Callers, Booksales, Catering & Bar.

Management Trainee

As a trainee manager you will gain the skills necessary to manage a successful bingo venue.  As part of a 12-month hands-on management programme, you will gain skills ranging from marketing and recruitment to managing licensed premises.  In addition to gaining valuable experience in customer service and hospitality, you will become responsible for all aspects of the business, including managing a team of staff and running the main stage bingo.